Building skills for engagement

We build the skills and capacity of both staff and patients to engage in evaluating and improving health services. We can offer practical training to prepare patient leaders for roles where they can help shape services. We develop tools for staff to use in finding out how their services are performing, and give them the confidence and evaluative mindset to make a real difference to the services they deliver.

Multiple Sclerosis Trust
GEMSS (Generating Evidence in MS Services) Project

mss2.jpgWe are working with the MS Trust to deliver the GEMSS programme, which helps professionals working in MS to evaluate their services and demonstrate what works best to meet the needs of people with MS and their families. In the first phase, we developed an evaluation framework for MS specialist nursing services and worked with five teams of nurses around the UK to evaluate their services over 2012-13. In phase two, we worked with 11 further teams, including 2 multi-disciplinary teams.   Evaluation tools developed in collaboration with MS nurses and people with MS include a patient survey, a measurement tool for key process indicators and a caseload analysis tool. The final report of GEMSS phase 2 was published in November 2015, and we continue to work with the MS Trust on the ongoing delivery of the programme.

NHS London, London Local Supervising Authority
London Local Supervising Authority Lay Auditor Programme

midwives2.jpgThe London Local Supervising Authority (London LSA) is responsible for safeguarding the health of women and their families using London’s maternity services. We managed the process of recruiting 10 recent maternity service users to take part in audits of London maternity services and then designed and delivered a two day training programme to build lay auditors’ knowledge and understanding of evaluation, audit, and the role of Supervision of Midwives. Each lay auditor was supported and mentored through their first audit and a detailed manual to guide auditors through planning, delivering and writing up their work was produced. The lay auditor programme was highlighted in the London LSAs Annual Report to the Nursing and Midwifery Council (pg 20).